flex software not working

[N4XLD]

Hello Darin and everyone else!
i have a flex 1500 and i have havent ran it in a couple of years anyway i loaded the software up and turned on the radio and the splash screen as a double image and when the app finishes loading i get things over lapping and the edges of other things not showing and when i change bands it will lockup and when i shut it down it sends a report to windows i have uninstalled and reinstalled several time to no advail!
Anyone one know whats going on? 73 Dale N4XLD

flex picture.jpg (2.41 MiB) Viewed 6151 times

[ke9ns]

The only time I have seen a double image is when you have Display scaling turn on to something other than the normal 100%

For example: You have a 4k (UHD) monitor and have scaling turn on because everything is so small (and you trying to make it larger, easier to see). PowerSDR will not play nice.

So make sure PowerSDR (right click on desktop icon-> Properties->Compatibility) does not have anything set except admin mode so PowerSDR can update your PC time clock when using the Spotter screen). And make sure Windows does not have any Display scaling turn on (right click on open desktop area->Display Settings)

If you run a resolution less than 1920 x 1080 (HD), it may squish everything to make it try and fit, but it normally does not double image it.



Darrin
ke9ns

[N4XLD]

Thanks Darrin for replying to my question! i got the scaling all figured out but i have the app locking up on me when i click on things etc band change or few differnt other things and the app locks up and you cant do anything except turn it off but i have to click exit button a couple of times for program to shut down i dont have a clue if its .net stuff or what? im looking in the forum for the answer but i seen that you had replyed to and i thank you so much for your time and so i will look some more for the lock up problem and hope you can help me one more time! thanks and 73 N4XLD/Dale

[ke9ns]

Usually only the FireWire connection give troubles with PowerSDR (i.e. 3000 and 5000)
I am surprised your having troubles with a 1500, since it only needs a USB port.
I would try a different USB port on the same computer, or different USB cable?
If that fails I would try any other PC and see if it works correctly?

Darrin

[N4XLD]

Hey Darrin pluged usb cable in a differnt port and started working! yea! but computer has a bad power supply thats throwing all kinds of rf thur it!
Well thanks again for your time and expert help thanks! Dale

[ke9ns]

Get some clamp-on ferrite with highest impedance in the HF range.
I put ferrite on all my cables on both my computer and radio and larger ferrite on my coax.
If you look at my shack panorama picture (ke9ns.com) I have my computer way on the left side->my monitors->my Flex-5000 on the top right side -> my amp.

73

Darrin